Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each course before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows: Cancellation Policy
For Cancellations please contact the us via contact us link.
Cancellation request received within 5 business days of purchase will be only accepted.
E-learning courses or materials are intangible goods. As such, they are impossible to return once accessed, and we cannot provide any refunds for purchased e-learning products. Refunds will only be provided in instances where we are unable to provide you with the e-learning package that you purchased from us. You accept that you are solely responsible to ensure that you have access to a computer that enables you to use our product, and that our product will not be considered undeliverable solely because you lacked suitable technology with which to access it. This includes a requirement that you have both suitable software and hardware that is compatible with our e-learning packages Please note that Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal /chargeback and any other reasons.
To participate in any particular course or obtain examination materials you will be required to pay a fee. This fee will depend on the package you order, and we require that you pay before accessing any of the material. The fees for our financial education products vary, and are located at our website, www.bionicturtle.com. Please note that if there is a discrepancy between the listed price, and the price which appears at checkout, the greater of the two takes precedence. We reserve the right to cancel any orders due to a fault or oversight in regards to price. In addition, we reserve the right to correct any errors or mistakes in price at any time, and you agree to pay any and all amounts billed to you. Lastly, if we discover that you have shared the materials or courses with anyone else, without our permission, we may bill you for the amount that we would have earned from each person that you shared this with. Payments are processed through Atom technologies ltd, for more details visit- https://www.atomtech.in.